Frequently Asked Questions

  • No, all purchases are final for drop ins, class packs, and memberships.

  • Athletic clothing, grip socks, a water bottle, and a hand towel.

  • Come in to the lobby and introduce yourself. We will get you checked in! If we have new students receiving a machine tour, we may have the iPad turned to face your for self check in. Check your name and come on back!

  • You do not need to purchase another! Please upload your credit card information either in the app, over the phone, or in person. If that does not solve the error, you may have a duplicate profile; please call the studio.

  • Please call or come in as soon as possible to the time you left your items at the studio to reclaim them. We cannot be responsible for lost items.

  • Parent/guardian must be present at first visit for anyone 14 and under; Parent/guardian are required to fill out the liability waiver for any student under the age of 18.

    Children attending class must possess the maturity and bodily awareness required to participate safely without disruption (follow cues, stay in the room, focus for the full length of class, etc.).

    Minimum age to participate in APEX classes is at least 13 years old.

    Exceptions to minimum participation age can be made for private classes.

  • No, all purchases are final for drop ins, class packs, and memberships.

  • That's a great question! It is up to and what you want to gain from your practice. Check out a full description of our classes here.

  • No. It is highly encouraged, especially if you have never taken machine-based fitness before. If you cannot fit a Foundations into your schedule, we recommend a FLEX an APEX 1 to start.

  • A call to your OBGYN is the first step. Once you are cleared by your doctor, you are welcome to practice based on your health and birth plan.

  • No, all purchases are final for drop ins, class packs, and memberships.

  • Billing information is required on file at both studio locations to book any class due to our late cancel and no show penalties.

  • Please arrive 10 minutes before class. At class start time, if not all pre-registered students are present, waitlisted students may enter in order of the waitlist roster. The teacher will walk back with the waitlisted students to start the class at start time. We apologize that we are not able to accommodate late arrivals.

  • If you are pre-registered for class, and you do not cancel at least 8 hours prior to class start time, you will be charged a $15 late cancel fee. There is a one time forgiveness on late cancelation policies.

    Penalty fees apply to free classes.

  • If you are pre-registered for a class, and you do not come to class, you will be charged a $30 no show fee. There is a one time forgiveness on late cancelation policies.

    Penalty fees apply to free classes.

  • Cultivate discipline is echoed in showing up for classes you have registered for or waitlisted and been added to.

    Create community is represented by our desire to open as many spaces for students to practice as possible.

    If you have a special, emergent need to not attend class after being added from a waitlist or having pre-registered and not being able to attend, please text us at (904) 595-7273 to connect. We know sometimes emergencies arise, and communication is key for us. Please reach out when we can assist in supporting a challenging day in your life. We will do our best to get back to you within 2 business days.

  • Ensure you have our APEX 2.0 app and your MBO profile set up to receive all text and email notifications. Waitlisted students should plan to attend. Check your app or text the studio if you have questions about your registration status.

    Outside the 8 hour window, you will be added to the roster in order of your number on the waitlist and sent a confirmation email. MBO will not send a text to notify you. You will still have the option to early cancel outside the 8 hour window, so set a reminder to check if you have been added to the class. When added to class from the waitlist, late cancel and no show policies apply. This includes if you register for multiple waitlists and get into multiple classes, regardless of whether you are added inside or outside of the 8 hour window; even if this happens overnight.

    Inside 8 hours, open machine spots are 1st come 1st serve. If you are on the waitlist inside the 8 hour window you will receive a text notification from the APEX 2.0 app that a spot in class is available. You must open your app and secure your spot as they are 1st come 1st serve. If your app says “Pending,” the open machine has already been claimed by another student.

  • Fill out an upgrade request at www.apexjaxbeach.com/upgrade, and then text us at (904) 595-7273. We will get you set up for a membership with more monthly access as soon as possible.

  • No. Our memberships renew monthly, use them or lose them.

  • All membership cancelations require 30 days notice. For example, if you get billed the 8th of the month and today is the 15th, your final payment will go through on the 8th of the next month, with no future payments remaining after that. Monthly & annual contracts require 30 days notice to cancel. There are no early cancellations nor refunds for annual contracts, even in the case of relocation. All cancellation requests must be submitted online here.

  • If you would like to freeze your account, your membership dues continue while you are frozen. Upon reactivation, your membership dues will be $0 for the duration of your freeze. All freeze requests must be submitted online here.